SAFETY INTEGRITY QUALITY
NY 1-800-872-7762
NJ 1-800-789-7625
NJ MATERIAL ORDERS 1-855-659-1100
Email Tilcon


Monday, 2/20/17 — All NY scale-houses will be open | Flushing & Port Washington Terminals will be closed

Frequently Asked Questions

What are your hours of operation?

Hours of operation for all facilities are listed in the Locations section of this site, on each Location's page:

New Jersey Locations

New York Locations.

Please note some facilities may open outside of these hours on request, subject to customer demand. Hours may also be subject to change. If in doubt, please call ahead to our Order Entry department to verify hours - New Jersey 1-800-789-7625 (1-800-789-ROCK) or New York 1-800-872-7762 (1-800-TRAPROCK).

At the start of each season, the new season hours and opening dates are also posted in our News section. Winter hours and closing dates are posted in News at the end of each season.

I need a copy of a ticket, invoice, and/or statement?

New Jersey Customers - please call our Credit Department at 1-800-789-7625 (1-800-789-ROCK)

New York Customers - please call New York 1-800-872-7762 (1-800-TRAPROCK),Press 4 for Customer Service.  

Please be advised that it can take as long as 2 weeks to get a signed copy of a ticket but we can get the control copy at anytime.

My invoice has incorrect pricing

Any problems with your invoices including tax exempt status, pricing , etc. can be addressed by our Credit department, see above.

I need to open a Credit Account

In order to open a credit account, we must have a completed credit application, and our inquiries to your references must be returned to us. This may take upwards of 2 weeks, depending on the response time from your references. Please send completed applications to our Credit Department.

In the meantime you are welcome to purchase from us by using a credit card, check or cash.  When you place your order with our Order Entry Dept New Jersey 1-800-789-7625 (1-800-789-ROCK) or New York 1-800-872-7762 (1-800-TRAPROCK), they will take your payment information from you at that time.

I need to place an order

Please call our Order Entry Dept - New Jersey 1-800-789-7625 (1-800-789-ROCK) or New York 1-800-872-7762 (1-800-TRAPROCK) .

My order is incorrect

Please call our Order Entry Dept - New Jersey 1-800-789-7625 (1-800-789-ROCK) or New York 1-800-872-7762 (1-800-TRAPROCK).

I need pricing

New Jersey - please speak to our Inside Sales team - NJ Inside Sales

New York - please speak to our Inside Sales team - NY Inside Sales

I am in need of a Clean Fill Certification, Material Gradation or Proctor

New Jersey - for gradations, please email Rich Linton, QC at rlinton@tilconny.com. For Clean Fill Certification and Proctors please email Lindsay Csabai at lcsabai@tilconny.com.

New York - please call Cindy LaFleur, QC Director on 518-374-2222 or on email at clafleur@oldcastlematerials.com.

Where can I send my payment?

Tilcon New York Inc. 162 Old Mill Road, West Nyack, New York, 10994

Tilcon New York Inc.  9 Entin Road, Parsippany, New Jersey, 07054

Material availability?  

The main products available at each site can be found on each Location's page:

New Jersey Locations

New York Locations

but for up to the minute stock availability please call Order Entry for availability - Order Entry Dept - New Jersey 1-800-789-7625 (1-800-789-ROCK) or New York 1-800-872-7762 (1-800-TRAPROCK)..

Directions and Maps? 

Directions and maps to each location can be found on each Location's page:

New Jersey Locations

New York Locations.